UPDATED, MARCH 22, 2020
Here at United Hebrew’s Willow Gardens Memory Care, our greatest priorities are to ensure that residents are well cared for and that our employees are working in a safe and healthy environment.
Since the onset of the COVID-19 outbreak in this region, we have taken every step possible to keep everyone protected. We scrupulously have been following all guidelines recommended by the Centers for Disease Control (CDC) and the Department of Health, as well as our own strict protocols; recently, official guidelines with respect to testing for COVID-19 in healthcare facilities have undergone significant changes.
Effective March 21, the New York State Department of Health is no longer recommending testing residents and healthcare workers for COVID-19 in nursing homes and adult care facilities where there is sustained community transmission. Because of the rise in the number of COVID-19 positive cases in the region, the Department of Health is declaring that any person with acute respiratory illness (severe cough or shortness of breath presenting with fever), in nursing homes and adult care/assisted living facilities in New York City, Long Island, Westchester County, or Rockland County, should be presumed to be COVID-19 positive. Consistent with the new guidelines, we will not be conducting testing of residents or staff unless there are new directives from the health authorities.
We remain vigilant and continue to provide expert and compassionate care for all of our residents. We will modify our practices should these recommendations change.
As directed by New York State and following the recommendations of the CDC, we continue to safeguard our most vulnerable senior residents in our nursing homes and assisted living facilities by not permitting visitors to our campus until further notice.
Safety Measures in Place
In addition to the no-visitation policy we have implemented, the following are additional safety measures we have put into place:
- Screening procedure for staff: We implemented a new screening procedure for all staff reporting to work, which includes temperature checks twice daily, performed by a staff nurse and checking for signs of illness including cough, fever, sore throat, runny nose, and/or shortness of breath. If staff show any symptoms they are sent home to be quarantined;
- We are closely monitoring our residents for any change in their health condition, particularly with respect to respiratory infections. We are also supporting their mental health and helping our residents and their families cope;
- Our clinical leadership staff is performing frequent rounds to ensure resident needs are addressed quickly;
- We are following strict infection control and prevention guidelines, and performing staff training and audits throughout all departments to ensure competency and compliance;
- Our clinical team meets at least twice per day to review the latest CDC data and clinical findings so that we are well prepared should any of our residents become ill.
Please support the seniors in our care
We are working around the clock to protect the frail elderly adults in our care, for whom COVID-19 poses the greatest risk. It is our job to protect them. During this crisis, we need your support more than ever.
Please consider making an emergency gift to help Willow Gardens at United Hebrew of New Rochelle deal with the unprecedented costs of coping with COVID-19. Your support will:
- Help us purchase medical and other supplies to manage the crisis;
- Connect residents with their loved ones with digital devices;
- Address critical staffing needs and overtime hours.
Thank you for your kindness and understanding during this time. We are so grateful for your support.
Communicating with Loved Ones
We understand that connecting with family members and friends is extremely important and have made available expanded access to opportunities to communicate via Skype and FaceTime; please contact Sallie Carlin at email@example.com if you would like to schedule a virtual visit with your loved one.
We have also increased the number of activities that we are providing in-house so as to ensure that your loved ones are kept entertained and engaged.
Willow Gardens Memory Care at United Hebrew of New Rochelle is one of the finest senior care providers in New York State and across the nation. We are recognized regionally and nationally for the quality of care we provide. Our highly trained staff is working closely together to protect our residents, and to keep them healthy and safe.
Please do not hesitate to contact us with any questions at 914-336-2338.